Terms & Conditions

Our terms and conditions are here to ensure you fully understand how your will transact with us. Please read these terms and conditions carefully before submitting your sell order from our site. You should understand that by submitting an order, you agree to be bound by these terms and conditions and our terms of use. If you do not understand these terms and conditions please seek independent advice or email us for clarification.

For the purposes of these terms and conditions, "consumer" means an individual who neither makes this contract in the course of a business, nor holds himself out as doing so, as defined by the Unfair Contract Terms Act 1977.

Our Contract Formed Between You And Us

Our site is only intended for use by people registered with us and resident in Great Britain and Northern Ireland. We only accept Great Britain and Northern Ireland specification devices. Orders/ non-UK & Northern Ireland specification devices from inside & outside these territories will incur an admin fee and return-shipping fee. This fee will be determined at the time of informing you of this.

If these fees are not paid then your device will be disposed of after a holding period of 28 days. No payment will be made to you.

Your contract with us will be formed when we receive your sell order.

You must own all rights, title and interests in any phone(s) or tablet that you send to us. If you are selling on behalf of someone you must have the person(s) permission, these Terms and conditions will extend to the owner as well as the person/business submitting this sale order.

Ownership of the phone(s) will pass to us when we receive the phones, in accordance with these terms and conditions, and we have dispatched payment to you, when, hence, a contract will be formed.

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

You may cancel the contract with us at any time up to the time when you send us the phone ("cooling-off period"), providing:

  • the contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, fax or email); and
  • you are a natural person acting outside the purposes of any business.

When cancelling during the cooling-off period, you need not give us any reason for cancelling the contract, nor will you have to pay any administration charges.

To cancel the contract you must notify us in writing.

Other than if the phone does not meet our terms and conditions (see below), this contract cannot be cancelled after you have sent your phone(s) to us (outside the "cooling-off period").


By placing an order through our site, you warrant that:

  • You are resident in Great Britain or Northern Ireland; and
  • Your selling us a device with a Great Britain/Northern Ireland origin and specification
  • You are accessing our site from that country; and
  • You are legally capable of entering into a binding contract; and
  • You are at least 18 years old; or
  • If you are under 18 years of age, that you have obtained your parent's or guardian's consent to sell your phone to us for the sum indicated via our website.

You and your parents or guardians release us of any liabilities or claims that may arise if you send the phone to us in breach of this warranty.

If you deal as a consumer any provision of this contract, which is of no effect to a consumer, shall not apply. Your statutory rights are not affected by this contract.


By placing an order through our site, you warrant that:

  • You are authorised to act on behalf of the registered business; and
  • You are based in Great Britain or Northern Ireland; and
  • Your selling us a device with a Great Britain/Northern Ireland origin and specification and
  • You are accessing our site from that country; and
  • You are legally capable of entering into a binding contract.

Phones and Devices

Each mobile phone or device sold should match the make and model in the sale order, the device should be of a UK specification and meet the following conditions:


Each mobile phone or device should:

  • Turn on and off (with all buttons working)
  • Be fully functional* (cosmetic wear and tear is acceptable)
  • Have a working screen (without cracks or pixel damage)
  • Have a working touch screen** (without cracks or damage)
  • Have no damage to fixed rear glass*** (no cracks or chips)
  • Have a fully working operating system (software)
  • Include its battery (you can keep memory card, charger, etc)
  • Not be water-damaged (water indicators must not be red)

*All features such as making calls, Wi-Fi, Camera, Video, etc must work.
**Applies to touch screen phones and devices only.
***Applies to phones and devices, which have fixed rear glass (excludes iPhone 4 and 4s models).


each mobile phone or device should:

  • Include its battery
  • Be intact - not crushed, bent or snapped in half
  • Not have any missing parts or components

All Apple iPhones and devices must not be 'activation locked' and must be deregistered (removed) from any iCloud (Find my iPhone/iPad) accounts. All phones and devices must be on a UK network or not locked. Phones or devices locked to a foreign network will not be accepted and an administration fee will be charged as well as shipping costs to return the phone.

By submitting an order through our site you warrant that the phone(s) comply with these terms.

If a phone fails to meet our terms and conditions we'll propose an adjusted price by email. If you choose to decline our new offer, we are happy to return the phone. We have the final decision on all phone values. Adjusted orders will be automatically processed for payment if you do not reply to our proposed offer email within 7 days.

Please note:

We accept phone battery chargers and accessories. But, these do not increase the value of your order. We will not be able to return accessories or original packaging (box) if you request your phone to be returned.

Data Risks and Precautions

You agree to release us from all and any claims, losses or damages with respect to the device, any data stored or contained therein or on any media used in conjunction with the device (whether in the form of personal details, SMS, photos, games, songs or other data ("Data")). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure so far as practicable that Data is removed from the device prior to you sending it to us.

If your device is functional, we strongly advise that you delete all personal data from the device prior to sending it to us. Please use our free Mobile Data Delete Tool to obtain step-by-step instructions on how to delete personal data from your device.

If your device is non-functional and has a "remote wipe" function, then we strongly advise that you attempt wiping the device prior to sending it to us.

If your non-functional device cannot be data wiped but has a PIN lock (a password or combination which needs to be entered to access the phone when switched on) then this will block third party access and mean that anyone repairing the device will be required to return the phone to its factory settings, in the process wiping the Data held on the device.

Please note it may not be possible to delete Data directly from a non-functioning device. If you send us a non-functioning device you are therefore accepting the risk that it may still contain Data, which may be accessible to any person who repairs the phone. This may include third parties to whom we have sold the device for spare parts.

Please note that while we do not accept any liability in respect of the security, protection, confidentiality or use of Data included on any device, as a matter of practice we do not transfer any device to any third party except on terms, which require them to wipe that Data.

Sim Card removal

You are responsible for cancelling any airtime contract linked to each device. We are not responsible for any call costs arising before, or after, receipt of your device, or arising from any other circumstances whatsoever.

Please ensure you remove your SIM card before sending us your device. We accept no liability in the event that a SIM card is sent with a device and charges are then incurred. You shall continue to be responsible for such charges. Any SIM cards received by us are non-returnable.

Lost or Stolen Mobile Phones and Devices

Selling a mobile phone or device, which you do not own, may amount to a criminal offence.

UK legislation states that we cannot under any circumstances return or pay for a mobile phone or device, which is lost or stolen or recorded as such.

We will check the IMEI/Serial number of all mobile phones and devices received on the CheckMEND (www.checkmend.com) database of lost and stolen property records to ensure no lost or stolen items are purchased.

If a mobile phone or device is found to have a record that indicates it has been lost or stolen or we become aware of any other issue relating to its ownership, we will notify the seller by email and quarantine the mobile phone or device for an initial period of 28 days ("the Quarantine Period"). Payment for the mobile phone or device will be withheld by us until the CheckMEND record does not show the mobile phone as stolen or lost.

You will be required to contact CheckMEND to prove that you are the rightful owner of the mobile phone or device and have the lost or stolen records associated with it cleared within the Quarantine Period and/or resolve any other issue relating to its ownership.

If during the Quarantine Period the mobile phone or device is cleared on the CheckMEND database and any other issue relating to ownership of the same is resolved, your sale will be processed and paid for as normal.

All devices will be charged a £1.00 daily fee during the Quarantine Period and will be automatically deducted from the final settle of the phone.

If the Quarantine Period exceeds 7 days we reserve the right to review the original price offered in line with our 7-day price guaranteed.

Where the mobile phone or device is not cleared on CheckMEND within the Quarantine Period, we will be required by law to hold onto the mobile phone or device, pass it to the Police or other law enforcement body or dispose of it, and by entering into this contract, you expressly agree to this action. You will not receive any payment if such steps are taken.

If you have received payment from us for a mobile phone or device which we subsequently become aware of an issue relating to ownership, you agree to immediately reimburse us in full, within 3 business days following a written request by us, for any such payment pending an investigation by us or any law enforcement body into ownership of the device or mobile phone. If you do not return the money within 3 business days we reserve the right to apply a 1% daily interest charge of the payment amount against this money which if subsequently leads to instructing a recovery agent will form part of the total amount due. This not include any recovery costs that may be incurred.

We shall be entitled to set-off any sums properly due and owing to us under any contract made between you and us incorporating these terms and conditions against any sums owed by us to you under the same or any other contract between us. We will inform you in writing of any set-off carried out by us pursuant to this provision.

If we at any time become aware of any issues relating to the ownership of the mobile phone or device, you agree to co-operate with us fully with a view to resolving the issues. The Police and/or other law enforcement authorities may also contact you.

We may disclose seller details to the Police or other authorised bodies (such as, but not limited to, network operators and insurance companies) for the purpose of investigating or preventing a crime. By entering into this contract you agree to us supplying data to the police or other authorised bodies for the purpose of the prevention and detection of crime, arrest and prosecution of offenders or for the recovery of stolen property.


Prices offered on our website are subject to change at any time without notice.

All prices include VAT (or other applicable tax).

When your order has been placed, the prices quoted are guaranteed for 7 days from the 'Order Approved' date. (This is the date on which we send you a confirmation letter and Freepost bag.) If your phones are received after 7 days from the 'Order Approved' date, the up-dated, current prices will apply. We'll send a reminder email during the 7 day guarantee period.

Postage & Packaging

We have various posting options, which include a freepost service. Our freepost service is only applicable when posting up to 2 phones or devices at a time.

Phones and devices must be packaged in accordance with our packaging instructions to ensure safe and successful delivery to us.

Other than when we arrange courier collection, we do not accept responsibility for non-delivery of phones or damage in transit. We therefore recommend that you send any high value units via registered post to ensure successful delivery.


We offer an option of cheque or bank transfer. You will be required to select a payment option when placing each online sell order. Unfortunately, this payment option cannot be changed once the order is placed.

When we receive your sale items, we will check that the sale is complete, and that it meets our terms and conditions. Providing it does, we will post/make payment to you, by cheque or bank transfer on the same day of receipt (Monday to Friday, excluding public holidays). Same day payment does not apply to sale items received after 2pm (most are) and in events that are out of our control.

Cheque payments

Cheque payments can only be made to the name and address given when you register.

If you have damaged your cheque you can have it reissued, free of charge, by posting us a written request and including the damaged cheque. We will deduct a £2.50 postal charge from the re-issued cheque for returning the re-issued cheque to you. Please email us for the return address.

If we do not receive the damaged cheque, a cancelation fee will apply and will be deducted from the re-issued cheque value.

If you have lost your cheque you can request for it to be cancelled and re-issued. A cancellation fee will apply and will be deducted from the re-issued cheque; the price for re-issue will be quoted at time of the request as fees may vary from time to time.

Bank Transfer payments

Bank Transfer payments can only be made to the account details given when placing the online order. We cannot, under any circumstances, recall or reissue bank transfer payments once they have been made.

Events Outside Of Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.


We will not return any device Free of charge if but not limited too;

  1. The handset is water damaged even if you weren't aware of this
  2. iCloud locked and you refuse to remove from your iCloud account
  3. Fake
  4. Different to the device you sold
  5. You have cancelled your order
  6. Non-UK specification handsets
  7. Mark as Stolen or Lost and has subsequently be resolved of this marker
  8. Missing parts and a revised price is sent and is rejected

The return fee is £19.99, this is to cover Free postage to us, Partner referral fees, and return costs.

In line with our terms and conditions handsets exceeding 28 days old will be disposed of.

If you do not understand these terms and conditions please seek independent advice and or email us for assistance.